Career

Responsibilities:

Job Summary: We are seeking an experienced and knowledgeable Senior Support Consultant to join our team. In this role, you will be responsible for providing advanced technical support and solutions to clients, ensuring the effective operation of software systems. The ideal candidate will have a strong background in support services, excellent problem-solving skills, and the ability to mentor junior team members.
Provide expert-level support to clients through various channels (phone, email, chat).
Diagnose and resolve complex software and system issues, ensuring timely resolution.
Collaborate with cross-functional teams to identify and implement system improvements and enhancements.
Document support cases, track issues, and maintain a knowledge base for future reference.
Train and mentor junior support consultants, sharing best practices and technical knowledge.
Conduct client training sessions and prepare user documentation and FAQs.
Act as a liaison between clients and development teams to communicate technical requirements and feedback.
Stay current with product updates, industry trends, and emerging technologies to provide informed support.

Requirements:

Bachelor’s degree in Information Technology, Computer Science, or a related field.
3-5 years of experience in technical support, preferably in a software or IT consulting environment.
Strong understanding of software applications, databases, and troubleshooting methodologies.
Excellent analytical and problem-solving skills.
Outstanding communication and interpersonal abilities.
Proven ability to manage client relationships and expectations effectively.
Familiarity with SAP Business One is a plus.

Responsibilities:

Provide first-line support to clients via phone, email, and chat.
Assist in troubleshooting and resolving software and system-related issues.
Document and track support requests using the ticketing system.
Collaborate with senior consultants and technical teams to escalate complex issues.
Conduct initial analysis of client needs and recommend appropriate solutions.
Prepare and maintain documentation, including FAQs and user guides.
Participate in client training sessions and help prepare training materials.
Stay updated on product features, updates, and industry best practices.

Requirements:

Bachelor’s degree in Information Technology, Computer Science, or a related field.
Basic understanding of software applications and troubleshooting methodologies.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work effectively both independently and as part of a team.
Eagerness to learn and develop technical skills.
Experience in customer service or technical support roles is a plus.

Responsibilities:

Lead the analysis of client requirements and business processes to recommend effective solutions.
Engage with clients to understand business needs.
Design, configure, and implement functional solutions in alignment with client specifications.
Act as a primary point of contact for clients, ensuring clear communication and managing expectations.
Collaborate with technical teams to ensure seamless integration of solutions and successful project delivery.
Conduct workshops and training sessions for end-users, facilitating knowledge transfer and system adoption.
Develop and maintain documentation, including functional specifications, user manuals, and training materials.
Mentor and support junior consultants, providing guidance on best practices and functional methodologies.
Stay abreast of industry trends, emerging technologies, and best practices to enhance service offerings.

Requirements:

Bachelor’s degree in Business Administration, Information Technology, or a related field. A master’s degree is a plus.
3-5 years of experience in functional consulting or a related role, with a strong focus on ERP systems or business applications.
In-depth knowledge of specific business processes (e.g., finance, supply chain, HR) and their associated software solutions.
Excellent analytical, problem-solving, and communication skills.
Proven ability to manage client relationships and drive project success.
Strong leadership skills and experience working in cross-functional teams.

Responsibilities:

Assist in the analysis of client requirements and business processes.
Support the implementation of functional solutions in line with client specifications.
Collaborate with cross-functional teams to ensure seamless integration of systems.
Conduct user training and prepare documentation for end-users.
Participate in system testing and quality assurance to ensure solutions meet requirements.
Provide ongoing support and troubleshooting for functional issues.

Requirements:

Bachelor’s degree in Business Administration, Information Technology, or a related field.
Basic understanding of business processes and SAP Business One is a plus.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work effectively in a team-oriented environment.
Eagerness to learn and adapt to new technologies and methodologies.